19 Years Of Experience
KEYSTONE HAS:
INTEGRITY, EXPERIENCE, SERVICE, & INNOVATION.
That is who we are, what we do and what sets us apart.
Keystone Association Managers is a full-service HOA and Condominium management company providing comprehensive management services for the associations we have the privilege of managing.
We are committed to maximizing the value of your development through the efficient management of your homeowners association and prompt communication with your association board members.
Our team uses its knowledge and expertise to relieve association board members of the time it takes to manage the challenges of the day-to-day management of your development.
Our Commitment to You
Governance
We provide the Board with a comprehensive turn-key management program for your Homeowners Association. We have the capability to effectively manage every facet of the development, including property management, financial management, administrative management and covenant enforcement.
Communication
We understand that for the Board of Directors to make sound business decisions, you must be kept informed and have the best information available to you whenever needed. We are committed to getting you the what you need in a timely manner. We will utilize e-mail as our primary method of communicating with the Board whenever possible.
Education
At one of our first meetings with the Board, we will present for adoption by the Board a “Board of Directors Code of Ethics.” This document outlines how a Board should work in a non-biased manner so that each board member is committed to make the best decisions on behalf of the community for the betterment of the entire community.
Administration Management
We maintain association records and files, file the annual Secretary of State Registration, handle the admin details of the Architectual Review Committee and provide closing and transfer letters to attorneys upon sale of properties (purchasers are charged for this service).
Financial Management
With our specialized Community Association Management Software, we are able to instantly provide the Association Board Members with financial reports. We will present a complete financial picture each month that will include a revenue and expense report, budget variance report, balance sheet, accounts payable report, a past due assessments report, and a check register.
Property Management
We understand the value to each owner to maintain the individual value of their property and the integrity of your Homeowners Association’s Governing Documents, especially in covenant enforcement. Therefore, we are very attentive to and responsive to covenant violations, sending violation notices and issuing fines when/if appropriate. We also report to the Board the letters that are sent along with the disposition of the violation.
The Key Managers
Frequently Asked Questions
General HOA Board Governance & Operations
- What is the biggest mistake HOA boards make that creates legal or financial risk?
- The most common mistake is acting outside the authority granted by the association’s governing documents, even when intentions are good.
- What does it mean that board members are fiduciaries, and why does it matter?
- As fiduciaries, board members must act in the best interests of the association, put the association ahead of personal interests, and make informed, good‑faith decisions.
- How involved should board members be in day‑to‑day operations?
- Boards provide direction and oversight, but day‑to‑day operations should be handled by management and professionals to avoid micromanagement and liability risks.
- Why is it so important for boards to understand and review their financial reports?
- Reviewing financials helps boards fulfill their fiduciary duty, spot potential issues early, and make informed decisions about budgeting, reserves, and expenditures.
- How should boards handle conflict with homeowners who repeatedly demand time or create disruption?
- Boards should rely on policies, consistent procedures, and management to set boundaries, ensuring volunteer board members are not overwhelmed or placed in adversarial situations
Senate Bill 406 (Georgia HOA Legislation)
- What is Senate Bill 406 and why should HOA board members be paying close attention to it?
- SB 406 proposes increased state oversight of homeowners associations, which could significantly change how boards operate, report information, and respond to complaints.
- How could Senate Bill 406 change the way our board handles homeowner disputes?
- SB 406 introduces the possibility of formal complaint processes outside the association, potentially increasing administrative requirements, timelines, and legal exposure for boards.
- Will Senate Bill 406 create new reporting or registration requirements for HOAs?
- One concern with SB 406 is that it may require associations to submit additional filings, disclosures, or documentation to the state, adding ongoing compliance obligations.
- Could Senate Bill 406 increase costs for associations and homeowners?
- Boards are closely monitoring SB 406 because similar systems in other states have resulted in higher administrative costs, fees, or compliance expenses that are ultimately passed on to homeowners.
- If Senate Bill 406 becomes law, what should HOA boards do first to protect themselves?
- Boards should ensure they are strictly following their governing documents, maintaining accurate records, documenting decisions, and working closely with management and legal counsel.
